FREQUENTLY ASKED QUESTIONS

What are your Hours?

7 a.m. to 7 p.m., Monday-Thursdays

8 a.m. to 12:00, Saturdays

What do I wear?

Preferably:

Upper extremity & neck injuries- comfortable t-shirt or tank top

Lower extremity & back injuries- sneakers, shorts and a comfortable t-shirt. Please no pants with hip or knee injuries

How long will each appointment last?

Usually 1-1½ hours

What happens if I need to cancel an appointment?

If you need to cancel an appointment, please do so 24 hours prior to your scheduled time. If you do not contact us 24 hours prior to your appointment, we reserve the right to collect a cancellation fee of $30.

If you cancel or no-show 3 visits, we reserve the right to discontinue your treatment and will inform your physician of your noncompliance with your prescribed treatment.

If you schedule multiple appointments in advance and fail to attend or call for three in a row, we reserve the right to cancel the remaining scheduled appointments.

ICE vs. HEAT

ICE:

When do I use ice?

• First 72 hours of the injury
  
• When swelling is present
  
• After exercise
  
  

How long/often should I ice for?

• 15-20 minutes at a time
  3-4 times a day depending on amount of swelling and pain present
  
  

What's the best way to ice?

• Make sure the whole body part is covered (top and bottom of knee, front and back of shoulder, surround ankle joint, etc)
  
• Family bag of frozen peas/corn- keep refreezing after each use
  
• Crushed ice- put in a zip lock bag.
  
• Ice packs- (different sizes/shapes available for purchase at Atlas for $15-$20)
  
  
  
  

HEAT:

When do I use heat?

• Only after 72 hours of the injury or increased swelling may occur
  
• Tight/spasm muscles to promote relaxation
  
• To increase circulation
  
  

How long/often should I heat for?

• 15-20 minutes at a time
  3-4 times a day depending on amount of swelling and pain present
  
  

What's the best way to heat?

• Warm (104-106°) whirlpool
  
• Moist hot pack
  
• Rice pack- fill an old pillow case 1/3-1/2 way up with uncooked rice. Knot off the end of the pillow case. Place in microwave for 5 minutes. Reuse whenever as needed as the uncooked rice lasts forever! The rice pack will mold nicely to your body part.
  

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Mandarin

Atlas Physical Therapy & Sports Medicine, Inc.
12421 San Jose Blvd., Suite 100
Jacksonville, Florida, 32223
(904) 292-0195 Phone
(904) 292-0566 Fax

Hours:
Mon-Thurs 7:00am-7:00pm
Friday 7:00am-6:00pm
Saturday by appointment only

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St. John's

Atlas Physical Therapy and Sports Medicine, Inc.
165 Hampton Point Drive, Suite 3
St Augustine, FL 32092
(904) 429-0290 Phone
(904) 429-0291 Fax

Hours:
Monday 8:30am-7:00pm
Tuesday 8:00am-5:00pm
Wednesday 9:00am-7:00pm
Thursday 8:30am-6:30pm
Friday 8:30am-7:00pm
Saturdays by appointment only